We want you to be happy with your purchase. If you are not completely satisfied, you may return your product for a full refund* within 30 days of the day it shipped. The product must be returned in new condition, in the original packaging and have an assigned Return Merchandise Authorization Number (RMA#). The return shipping is your responsibility which means the buyer must pay all return shipping costs and register their return package with a tracking number. *You will be credited for the cost of the item(s) and any applicable tax minus actual shipping costs. Shipping will not be refunded.
Return packages must include:
Receipt of purchase
Assigned Return Merchandise Authorization Number (RMA #)
No returns will be accepted without a Return Authorization Number. Your refund will be processed once we have received the product in our warehouse. For returns, exchanges, or defects or to obtain RMA# contact us at .
WARRANTY: LIMITED MANUFACTURER COVERAGE
Steri-Write stands behind our product. Quality is an essential part of our company philosophy, so our products are manufactured to the highest quality standards. Steri-Write offers a one-year limited warranty. Steri-Write warrants that any new products sold will be free from defects in material, electronics and workmanship when used under specified and normal operating conditions to the original end-user purchaser for the warranty period. This warranty is void if repairs are necessitated by accidents, misuse, abuse, water damage or fire. Steri-Write does not warrant that the operation of the product will be uninterrupted or error free. Register your product at to initiate this limited warranty.
Limited Warranty Period: The Limited Warranty Period of Steri-Write products is defined as beginning on the date of purchase and warrants the product to be free of defects in materials and workmanship for a period of one year from date of original end-user purchase and is not transferable.
During the Limited Warranty Period if a defect arises and a valid claim is received within the warranty period, Steri-Write will, at its option, repair or replace defective parts of the product, at no charge to the customer, or exchange the product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product, subject to the following limitations/exceptions:
This warranty does NOT cover damage, defect or failure caused by or resulting from misuse or abuse; accident; destruction; alteration; tampering; modification; misapplication of this product; misuse; flood; fire; earthquake; or other external causes.
This warranty does NOT cover damage, defect or failure caused due to violation of written instructions furnished by Steri-Write.
This warranty does NOT cover damage, defect or failure if general maintenance guidelines are disregarded.
This warranty does NOT cover damage, defect or failure due to neglect, theft, vandalism or environmental conditions.
This warranty does NOT cover any freight or transportation damage or repair in any case.
This warranty does NOT cover loss of use during a period the product is being serviced, at repair facility or awaiting parts/repairs.
This warranty does NOT cover damage caused by operating the product outside the permitted or intended uses described by Steri-Write.
This warranty does NOT cover damage caused by service performed by anyone who is not a Steri-Write certified service technician.
This warranty does NOT cover the purchase of opened, used, repaired, repackaged, resealed products, including but not limited to sale of product on internet auction sites, surplus sellers or bulk resellers.
A replacement product or part assumes the remaining warranty of the original product or thirty (30) days from the date of replacement or repair, whichever provides longer coverage for you. When a product or part is exchanged, any replacement item becomes your property and the replaced item becomes Steri-Write’s property.
This warranty is effective ONLY if the product is purchased and operated in the country in which the product is purchased. A product that requires modifications or adoption to enable it to operate correctly in any other country than the country for which it was designed, manufactured, approved and authorized is NOT covered; nor are repair of products damaged by these modifications covered under this warranty.
No refunds will be given. Steri-Write reserves the right to make product substitutions if replacement parts for defective materials are unavailable.
If this product fails to operate properly, in order to obtain warranty service during the first year of ownership, you must first contact Steri-Write before expiration of the one-year period. Steri-Write will work to determine the problem and the most appropriate solution for the situation. If this product requires service or replacement during the first year, the product or part assumes the remaining warranty of the original product or thirty (30) days from the date of service or repair, whichever provides longer coverage.
ANY IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, SHALL BE LIMITED IN DURATION TO THE TWELVE MONTH DURATION OF THIS WRITTEN, LIMITED WARRANTY. Some states do not allow limitations on how long an implied warranty lasts, so the above may not apply to you.
IN NO EVENT SHALL STERI-WRITE BE LIABLE FOR ANY SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES FOR THE BREACH OF THIS OR ANY OTHER WARRANTY, EXPRESS OR IMPLIED, WHATSOEVER. Some states do not allow the exclusion or limitation of special, incidental, or consequential damages, so the above limitation may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights, which may vary from state to state.
FURTHER EXCLUSIONS & LIMITATIONS
To the extent permitted by law, this warranty and remedies set forth above are exclusive and in lieu of all other warranties, remedies and conditions, whether oral or written, statutory, express or implied. As permitted by applicable law, Steri-Write specifically disclaims any and all statutory or implied warranties, including, without limitation, warranties of merchantability, fitness for a particular purpose and warranties against hidden or latent defects. If Steri-Write cannot lawfully disclaim statutory or implied warranties then to the extent permitted by law, all such warranties shall be limited in duration to the duration of this express warranty and to repair or replacement service as determined by Steri-Write in its sole discretion. No Steri-Write reseller, agent, or employee is authorized to make any modification, extension or addition to this warranty. Except as provided in the warranty and to the extent permitted by law, Steri-Write is not responsible for direct, special, incidental or consequential damages resulting from any breach of warranty or condition, use of, or the inability to use, the materials on this site or the performance of the products, even if Steri-Write has been advised to the possibility of such damages, or under any other legal theory, including but not limited to the loss of use; loss of revenue; loss of actual or anticipated profits (including loss of profits on contracts); loss of the use of money; loss of anticipated savings; loss of business; loss of opportunity; loss of goodwill; loss of reputation; loss of, damage to or corruption of data; or any indirect or consequential loss of damage howsoever caused including the replacement of equipment and property.
Natural wear and tear can be expected during the lifetime of Steri-Write and the writing instruments used in the device. Some of these changes are naturally occurring, such as changes due to UV exposure. Ultraviolet light impacts the color in virtually all product surfaces. All the surfaces of writing instruments experience some natural aging as a result of UV rays. Some amount of lightening or color change should be expected over time. Steri-Write UV-C LEDs may increase the rate of these changes in certain materials such as white plastic that is not UV inhibited. These changes are more noticeable in lighter color materials such as white plastics, and hardly noticeable in darker materials. Steri-Write users accept this occurrence.
We may collect personally identifiable information when you interact with or purchase from us. This information may include: your name, address and phone number; your mailing and billing address; your email address; your credit card information; and any other information that we may voluntarily collect from you on our website or through alternate means. We may use this information in accordance with this policy, and we may also use this information to improve our products, services and advertising.
USE OF ONLINE TECHNOLOGY AND COOKIES
We do use online tools to help us recognize you when you visit our website. To assist us in personalizing your experience, to better serve your needs and to simplify our user’s navigation, we may receive information when you visit our websites and store it in our log files. This information includes IP addresses, browser type and language, clickstream data, referring and exit pages, and other information stored using a cookie.
YOUR PERSONAL INFORMATION
We use your personal information to conduct our normal business, namely for the fulfillment of our products. Here are other examples of how your personal information may be used:
To place and fulfill your order.
To understand what our users want and to develop new products and services.
We may use third-party advertising and marketing companies to aid in serving relevant site content to users or to serve ads on our behalf. These companies may employ cookies and web beacons to measure advertising effectiveness. This gives us insight into what pages are visited the most, what products are being received the best, and other information to help us enhance your experience. Any information collected via cookies and web beacons by third parties is not linked to personal information collected by Steri-Write.
To contact you regarding upcoming product launches, deals and other communications. If you have opted in to our email newsletters, you can opt out at any time from an email itself.
When we believe it is necessary to protect our rights or the rights of our customers or when required by law.
To gather market research information about our customers and to analyze behavior and needs for internal use.
To communicate any opportunities the user voluntarily participated in (promotions, contests, community, etc.).
For areas on this Site that require user-supplied information or communications, such as bug reports, customer testimonials, or E-mail correspondence (collectively, 'User Content') you grant Steri-Write an unrestricted, worldwide, irrevocable license to use, modify, reproduce, display, perform, and distribute such User Content. However, we will not release your personal information, e-mail address, name or otherwise publicize the fact that you submitted such User Content to us unless: a) you grant us permission to do so; b) we first notify you that the User Content you submit will be published or otherwise used with your name on it; or c) we are required to do so by law.
We use Secure Socket Layer (SSL) technology to encrypt any data you provide when placing an order with us via our online website store. If you are purchasing our products and services from one of our distributors, please refer to their privacy policies.
Steri-Write has made every effort possible to ensure the information contained on this site is accurate and reliable; however, since the information is gathered from several sources, it is provided "AS IS." Steri-Write EXPRESSLY DISCLAIMS ALL WARRANTIES AND/OR CONDITIONS, EXPRESS OR IMPLIED, AS TO ANY MATTER WHATSOEVER RELATING TO OR REFERENCED BY THIS SITE. STERI-WRITE MAY MAKE CHANGES TO THE MATERIALS AND SERVICES AT THIS SITE, INCLUDING THE PRICES AND DESCRIPTIONS OF ANY PRODUCTS LISTED HEREIN, AT ANY TIME WITHOUT NOTICE. THE MATERIALS OR SERVICES AT THIS SITE MAY BE OUT OF DATE, AND STERI-WRITE MAKES NO COMMITMENT TO UPDATE SUCH MATERIALS OR SERVICES. THIS SITE CAN BE ACCESSED FROM OTHER COUNTRIES AND MAY CONTAIN INFORMATION AND/OR REFERENCES TO STERI-WRITE PRODUCTS, SERVICES, OR PROGRAMS THAT HAVE NOT BE ANNOUNCED IN YOUR COUNTY. THESE REFERENCES DO NOT IMPLY THAT STERI-WRITE INTENDS TO ANNOUNCE SUCH PRODUCTS, SERVICES, OR PROGRAMS IN YOUR COUNTRY.